Digital Community & Social Media Manager

Job description

Position Overview

Serial Box is hiring a full-time Digital Community & Social Media Manager to lead engagement across our social media channels with listeners and readers. This is a unique opportunity to be the "weird, witty, welcoming" voice of a quickly growing company in the premium audio space with a strong focus on speculative fiction and geek culture. 

In this role, you’ll be responsible for driving engagement on social platforms and in user community forums for our biggest fans. You’ll help coordinate, manage and moderate events with our authors, and will help integrate user feedback into ideas for future event programming. With that in mind, we’re looking for an extraordinary communicator with a great sense of humor, who is also data-driven, goal-oriented, organized, and up on geek/nerd culture (shows, podcasts, gaming and, of course, books). 


  • Build our brand voice: set social and creative strategy, manage daily editorial development/execution, lead community management and support customer service, social campaign planning and other marketing initiatives
  • Analyze engagement and growth surrounding the work you do on social, and share learnings from community channels with the rest of the marketing team and other Serial Box functions to continually optimize the platform for our fans
  • Develop, coordinate, and monitor social engagement with partners (i.e., affiliate marketing partners), talent (authors/narrators) and influencers
  • Own community forums to drive deeper engagement with current Serial Box fans, while also bringing new fans into the fold
  • Evolve in your role with our brand - continuously identify new ways we can drive growth and engagement, and take new ideas from planning through execution quickly and efficiently
  • Understand our audience and fanbase - work proactively to engage with our research efforts, learn about our authors and their personal brands and stay on top of market trends in the geek genre world (comics, anime, horror films, speculative fiction TV, etc.)
  • Have your finger on the pulse of topics and trending content and make sure Serial Box is solidly represented in them
  • Bring passion! We want you jumping up and down and shouting about Serial Box because you're that excited about what we're doing!

Job requirements

Skills and Qualifications

  • 4+ years experience as a community manager, social media manager, or brand ambassador (or comparable role in PR or customer success)
  • Proven understanding of social platforms (Facebook, Instagram, Twitter, Discord, etc.), and what content works best to meet specific marketing/business goals across each 
  • Ability to engage and grow a community organically with demonstrable and measurable results
  • Ability to work independently and as part of a tight-knit team - equally comfortable as an independent contributor and a team collaborator
  • Experience with measurement tools (Google Analytics, Sprout Social, Hootsuite, FB audience manager, Moz, etc.) a major plus
  • Graphic design experience a major plus
  • Comfort being on-camera with regular nighttime ability to moderate events and bring even more personality/voice to the Serial Box community 
  • Specific experience in/on Discord is a plus
  • Relevant educational background at the bachelor’s level is also a plus

About Serial Box

Serial Box is building the future of listening and reading. We deliver audiobooks in snackable bites with a reading option. Our mission is to bring listeners 20+ minutes of entertaining audio story every day -- daily immersion in story helps spark creativity, builds empathy, and reduces stress. Our platform features a collection of third-party audiobooks we curate, Serial Box Exclusives we’ve developed with Marvel, Warner Brothers, BBC, and other partners, as well as Serial Box Originals created by teams of bestselling authors.

We’ve been featured in The New York Times, Wired, NPR, The Hollywood Reporter, Deadline, Variety, and Forbes.

  • "Like Game of Thrones but for your ears"—i09
  • "The HBO of reading"—NPR
  • "Best of the year"—Apple
  • "Must-have app"—Buzzfeed

We’re a venture-backed startup and our investors have helped grow some of the best brands in media and consumer categories such as Gimlet, Glossier, Slate, Warby Parker, Hotel Tonight, and Outdoor Voices. 

Additional Information:

This is a full-time staff position. Serial Box offers a wide array of benefits including competitive salaries, stock options, health, dental, vision, commuter benefits, health/wellness benefits, and a generous vacation policy. We’re committed to diversity of all kinds — not just on our team, but in our writers rooms and in the stories we bring to listeners and readers. We pride ourselves on a welcoming, weird and witty culture and look for people who share those values in every hire we make.

Serial Box is a digital entertainment platform (audio and reading) based in NYC. We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Serial Box not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.